Privacy Policy

At Flame o’ Flames, your privacy is not just a legal requirement — it's a matter of trust. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit, interact with, or make a purchase through our website. As a brand owned and operated by Valk Technologies and Solutions, all our business activities — including data collection and payment processes — fall under the same registered GST entity and operational address located at 12-Ghosh Bagan Badra, PO - Italgacha, Kolkata 700079, India.

From the moment you browse our store or sign up for updates, you are placing your trust in us, and we are committed to honoring that trust by keeping your data safe and confidential. We only collect information that is necessary for delivering a seamless shopping experience and for enhancing your interaction with our handcrafted product line. This includes details such as your full name, email address, phone number, billing/shipping address, and payment-related data required for completing your purchase.

When you place an order with us, your payment is processed securely through Razorpay, a trusted Indian payment gateway. Please be assured that we do not store or have access to your card or UPI credentials. All payment information is encrypted and handled directly by the payment gateway in compliance with RBI regulations and PCI-DSS standards. Your transaction is processed under the legal entity Valk Technologies and Solutions, which operates the Flame o’ Flames brand.

We may also collect non-personally identifiable data, such as browser type, device information, location, and browsing behavior on our website. This helps us better understand how our visitors engage with the site, what content interests them, and where we can make improvements to offer a more intuitive user experience. This data is collected using cookies, analytics tools (such as Google Analytics), and session tracking, all of which are standard practices in eCommerce.

If you sign up for our newsletter or promotional emails, we will use your email address to send you curated content, product updates, seasonal offers, and behind-the-scenes peeks into our handcrafted processes. You always have the option to unsubscribe with a single click, and we never spam or sell your data to third parties. Our communications are crafted with love and intention — just like our candles — and only aim to enrich your experience, not intrude.

We may share your information with third-party service providers solely for the purpose of fulfilling your order — such as courier partners, shipping companies, or customer support tools. These partners are contractually bound to use your information only as necessary to provide the services on our behalf, and they are not permitted to use it for their own marketing purposes.

All personal information collected through the Flame o’ Flames website is stored securely with encryption protocols in place to prevent unauthorized access or misuse. We limit access to your data to only those team members or partners who require it for customer service, delivery fulfillment, or technical support.

Please note that while we take every measure possible to safeguard your information, no online transmission or storage system can be guaranteed 100% secure. However, we are committed to responding promptly and transparently in the event of any breach or data-related concern.

Our Privacy Policy may be updated from time to time in order to reflect changes in legal obligations, technology, or service updates. We recommend checking this page periodically to stay informed about how your data is protected. The continued use of our website and services implies your acceptance of any changes made to this policy.

If you ever wish to access, correct, or delete your personal data from our records, or if you have any concerns related to privacy, you may write to us at support@flameoflames.com. We are more than happy to assist you and ensure that your privacy rights are respected fully and fairly.

Your data belongs to you, and at Flame o’ Flames, we’re here to protect it — just as carefully as we craft every handmade candle we ship out to your home.