At Flame 'O Flames, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or interact with our services. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We collect information to provide you with a seamless shopping experience and improve our services. The types of information we collect include:
a. Personal Information
When you create an account, make a purchase, or contact us, we may collect the following:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (e.g., transaction ID, but not full card details)
b. Non-Personal Information
We also collect data automatically through cookies and similar technologies, including:
- Your IP address
- Browser type and version
- Pages visited on our website
- Date, time, and duration of your visit
- Device type and operating system
2. How We Use Your Information
The information we collect is used for various purposes, including:
- Order Processing: To process and fulfill your orders, including delivery and payment confirmation.
- Customer Support: To respond to your inquiries and provide assistance when needed.
- Personalization: To enhance your shopping experience by suggesting products based on your preferences.
- Marketing: To send you promotional emails, offers, and updates about new products or services (only if you have opted in).
- Analytics: To monitor website performance and improve our services.
3. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist with order processing, payment gateways, delivery services, and website analytics.
- Legal Obligations: When required by law or to comply with legal processes, such as responding to court orders or regulatory authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve website functionality.
You can manage or disable cookies through your browser settings; however, doing so may affect certain features of our website.
5. Data Security
We take the security of your data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. This includes using secure payment gateways and encrypted connections (SSL) for data transmission.
While we strive to protect your information, no online platform is completely secure. Therefore, we cannot guarantee absolute security.
6. Your Rights
As a user, you have certain rights concerning your personal data, including:
- Access: You can request access to the personal information we hold about you.
- Correction: You may update or correct inaccuracies in your personal information.
- Deletion: You can request the deletion of your data, subject to legal and operational requirements.
- Opt-Out: You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails.
To exercise your rights, please contact us at the email address provided below.
7. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of any such data, we will promptly delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly to stay informed.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: support@flameoflames.com
- Phone: +91- 6290572677
Your privacy is important to us, and we are committed to ensuring that your information is handled responsibly and securely. Thank you for trusting Flame 'O Flames!