Last Updated: 19-02-2025
Welcome to Flame 'O Flames! These Terms and Conditions govern your use of our website, products, and services. By accessing or using our website, you agree to abide by these terms. If you do not agree, please refrain from using our site.
1. General Terms
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The website (www.flameoflames.com) is operated by Valk Technologies and Solutions under the Flame O’ Flames brand.
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We reserve the right to modify, update, or discontinue any part of our website or services at any time without prior notice.
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All content, including text, images, and designs, is the intellectual property of Flame O’ Flames and may not be copied, modified, or redistributed without permission.
2. Products & Orders
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Our candles are handcrafted, and slight variations in color, fragrance, and appearance may occur.
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Orders are subject to availability. We reserve the right to refuse or cancel orders at our discretion.
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Prices are subject to change without prior notice.
3. Shipping & Delivery
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Orders are processed within 24-48 hours after confirmation.
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Dispatch times may vary based on order quantity, but we ensure a maximum dispatch time of 48 hours.
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Delivery timelines are 10-14 working days, depending on location and courier service.
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We are not responsible for delays caused by third-party logistics providers.
4. Payments
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We accept online payments via secure payment gateways.
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All payments must be completed before order dispatch.
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If any fraudulent transactions are detected, the order may be canceled, and legal action may be taken.
5. Returns & Refunds
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Due to the nature of our products, returns are not accepted unless the item is defective or damaged during transit.
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Customers must report any issues within 48 hours of receiving the order.
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Refunds or replacements will be processed upon verification of the issue.
6. Privacy Policy
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We respect your privacy and do not share personal information with third parties, except as required for payment and shipping purposes.
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By using our website, you agree to our Cookies Policy and data collection practices.
7. Limitation of Liability
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Flame O’ Flames is not responsible for any allergic reactions, improper usage, or accidents resulting from the use of our products.
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Customers should follow all safety instructions provided with the products.
8. Governing Law
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These Terms and Conditions are governed by the laws of India.
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Any disputes arising out of or related to these terms shall be resolved in the courts of [Your Jurisdiction].
9. Contact Us
For any queries regarding our Terms and Conditions, please contact us at support@flameoflames.com.
Thank you for choosing Flame 'O Flames!