Return and Refund Policy

At Flame 'O Flames, we take great care in crafting each candle to ensure it meets the highest standards of quality and craftsmanship. Since all our products are handcrafted and prepared specifically upon receiving your order, we follow a strict No Refund Policy for confirmed orders. However, we do have provisions for returns and replacements under certain circumstances, as outlined below.

No Refund Policy

Due to the custom and handmade nature of our candles, refunds will not be initiated for any orders once they are confirmed and prepared. This policy helps us maintain our commitment to providing premium, freshly crafted products for every customer.

Return and Replacement Conditions

We understand that situations such as receiving a damaged or incorrect product may arise. In such cases, we offer a return and replacement policy, subject to the following conditions:

1. Eligibility for Replacement:

   • If the product you receive is damaged during transit.
   • If you receive the wrong product, size, or fragrance that does not match your order details.

2. Unboxing Video Requirement:
   To qualify for a return or replacement, you must provide clear video evidence of the unboxing process from start to finish. The video must:

   • Show the sealed package before opening.
   • Clearly capture the damaged or incorrect product inside.
   • Be unedited and continuous to ensure validity.

   Without this video proof, we regret that we will be unable to process your replacement request.

3. Reporting Time Frame:

   • Any issues must be reported to our customer support team within 48 hours of receiving the order. Requests made beyond this time frame will not be entertained.

How to Request a Return or Replacement

1. Contact Us: Reach out to our customer support team via email at support@flameoflames.com or call us at +91-XXXXXXXXXX.
2. Provide Details: Share the following information with our team:
   • Your order ID.
   • The unboxing video showing the issue.
   • Clear images of the damaged or incorrect product, if required.
3. Verification: Our team will review your video evidence and validate your claim within 2-3 business days.
4. Replacement Process: If your claim is approved, we will initiate the replacement process and dispatch the correct product at no additional cost.

Non-Returnable Items

The following items are not eligible for return or replacement:

• Products without a valid unboxing video.
• Items reported after the 48-hour window.
• Products damaged due to misuse, improper handling, or external factors post-delivery.

Shipping Costs for Returns

If your replacement request is approved, we will cover the cost of shipping for the replacement product. You will not be charged any additional fees.

At Flame 'O Flames, we strive to provide you with the best possible experience and ensure your satisfaction with every purchase. While we do not offer refunds, our return and replacement policy is designed to address any genuine concerns fairly and efficiently.

For further assistance, please contact us at support@flameoflames.com or call us at +91-6290572677