At Flame 'O Flames, we take pride in delivering premium, handcrafted candles that illuminate and transform your space with warmth and elegance. Each of our candles is carefully hand-poured with precision and care, ensuring exceptional craftsmanship and quality. Below is our comprehensive shipping policy to guide you through the order and delivery process.
Order Processing Time
As our candles are made by hand, we follow a meticulous process to ensure every piece meets our high standards. The time required to prepare and dispatch your order is as follows:
- Standard Processing: Once your order is confirmed, we take 24 hours to dispatch it.
- Bulk Orders: For every 10 candles ordered, we will require an additional 24 hours for processing. For instance, if your order consists of 30 candles, the dispatch time will be approximately 72 hours (3 days) from the confirmation of your order.
This timeline allows us to maintain the highest standards of craftsmanship for every product.
Shipping Duration
Delivery timelines vary based on the shipping destination and the method chosen at checkout. Here are our estimated delivery times:
- Within West Bengal: 2-4 business days from the dispatch date.
- Rest of India: 4-7 business days from the dispatch date.
- International Shipping: Shipping times vary by country but generally range between 7-21 business days, depending on the location and customs clearance.
Please note that delays caused by weather disruptions, public holidays, or unforeseen logistical challenges may affect delivery times.
Global Shipping
We are thrilled to offer worldwide shipping for our handcrafted candles. Whether you're located in India or abroad, Flame 'O Flames is ready to deliver to your doorstep. Please keep in mind the following:
- Shipping Charges: Shipping fees depend on the destination and the weight of your order. These charges will be displayed during checkout.
- Customs and Duties: For international orders, additional charges such as customs duties, taxes, or fees may apply. Customers are responsible for these charges, as they vary by country.
Shipping Partners and Order Tracking
We have partnered with reliable courier and logistics providers to ensure your order is delivered safely and on time. Once we dispatch your order, you will receive an email containing the tracking link to monitor your package's journey and estimated delivery date. Please ensure your email address is accurate at checkout to receive this information.
Shipping Charges
- Domestic Shipping (Within India): Charges vary based on the weight of the package and the destination. These charges will be displayed at checkout.
- Free Shipping: Enjoy free shipping on domestic orders above a specified value, as mentioned on our website or during promotional periods.
- International Shipping: Charges depend on the destination, package weight, and the courier service used. These charges will be calculated during checkout.
Order Tracking and Notifications
Once your order is dispatched, you will receive an email containing your order tracking link. You can use this link to check the current status of your delivery and its estimated arrival. This step ensures you stay informed about your order at every stage of the shipping process.
Special Notes
- Handcrafted Excellence: Each of our candles is hand-poured, which means there may be slight variations in color, texture, or finish. These unique differences reflect the artisanal craftsmanship behind every piece.
- Packaging and Handling: We use premium-quality packaging to ensure your candles arrive in perfect condition. If your package arrives damaged or there is any issue with your order, please contact our customer support team immediately.
- Customs and Import: International customers should check with their local customs office for any additional charges or import restrictions before placing an order.
Additional Information
- Orders placed on weekends or public holidays will be processed on the next business day.
- Please double-check your delivery address and contact information at checkout to avoid delays or delivery issues.
At Flame 'O Flames, we don’t just ship candles—we deliver the result of passion, craftsmanship, and dedication straight to your home. Whether you’re purchasing for yourself or gifting someone special, we ensure a smooth and delightful experience from order placement to delivery.
For any shipping-related queries, feel free to contact us at support@flameoflames.com or call us at +91-6290572677